Refund & Returns Policy

Last updated: September 9, 2026

At NovaraWear, we want you to be happy with your purchase. If you are not completely satisfied, you may have the right to return your order in accordance with the applicable consumer protection laws.

1. Right to Withdraw

For eligible online purchases made by consumers in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

The 14-day withdrawal period begins on the day you, or a person you nominate, receives the goods.

To exercise your right of withdrawal, contact us within the applicable withdrawal period using:

Email: 

2. Return Condition

Returned items should be:

• Unworn

• Unwashed

• Free from damage

• Returned with original tags and packaging where reasonably possible

You may handle the product only to the extent necessary to establish its nature, characteristics, and functioning, similar to how you would inspect an item in a physical store.

If the value of the goods has been reduced because of handling beyond what is reasonably necessary to inspect them, applicable law may permit a corresponding reduction in the refund.

3. Return Shipping Costs

For a change-of-mind return under the statutory withdrawal right, the customer is generally responsible for the direct cost of returning the goods, provided we informed the customer of this before purchase.

If the item is faulty, damaged, incorrect, or does not conform to the order, please contact us before returning it. We will handle the matter in accordance with applicable consumer law.

4. Refunds

Once your return has been accepted, we will process your refund using the original payment method where possible.

For statutory withdrawals, refunds will generally be issued within 14 days after we are informed of your decision to withdraw. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

The refund will generally include the original standard delivery cost. Additional costs paid for an upgraded delivery method may not be refundable.

5. Faulty or Incorrect Items

If you receive an item that is defective, damaged, incorrect, or does not conform to the contract, please contact us as soon as possible with your order number and photographs where appropriate.

Your statutory consumer rights remain unaffected. Where applicable, remedies may include repair, replacement, price reduction, or refund.

6. Exclusions

The statutory right of withdrawal may not apply to certain products, including goods made to the customer's specifications or clearly personalized, where applicable under law.

Any exclusion will only apply where legally permitted.

7. Exchanges

We may offer exchanges depending on product availability. Where an exchange is not available, we will provide the remedy required under applicable consumer law.

8. Contact

For returns or refund assistance:

Email: info@NovaraWear.com

NovaraWear